In this episode of Beyond the Counter, Hasti Haghdadi interviews Dr. Nardine Nakhla, co-founder and CEO of MAPflow, a clinical decision support tool designed to empower pharmacy professionals in delivering minor ailment services. The conversation explores the innovative features of MAPflow, the importance of holistic care in pharmacy, the challenges of navigating provincial regulations, and the role of digital tools in enhancing pharmacy practice. Dr. Nakhla shares her entrepreneurial journey, insights on scaling MAPflow, and the significance of user feedback in product development. The episode concludes with valuable advice for aspiring pharmacy entrepreneurs.